Word and voice clone top-ups are billed separately from your regular subscription.
You can buy top-ups from the Usage page. When you choose a top-up, Narration Box sends you to Stripe checkout to complete the payment.
After payment, you return to the Usage page. Your balance should update automatically after Stripe confirms the payment.
Purchased top-ups roll over. Any unused purchased words or unused purchased voice clone capacity remain available in your account after your billing cycle ends.
Your Usage page shows:
Purchased words remaining
Purchased voice clones remaining
Total available balance
Recent top-up purchases
Purchase status
Top-up purchases appear in Top-up history. This section shows the type of purchase, the amount purchased, the amount left, and the current status.
If your payment is complete but the balance does not appear immediately, refresh the Usage page. Sometimes payment confirmation can take a short time.
If the top-up still does not appear, contact support with:
Your Narration Box account email
The top-up type: words or voice clones
The purchase date
The invoice or receipt number
A short description of the issue
Refunds may depend on whether the top-up has already been used and the billing terms that apply to your account. For refund questions, contact support with your receipt or invoice details.
If you cancel, upgrade, downgrade, or lose access to an active paid subscription, top-up availability may depend on your account status. Top-ups are designed for active paid subscriptions.