Why is my payment failing?

If your payment has failed, here is some troubleshooting for you:

Check Your Account Balance

Ensure you have sufficient funds to cover the transaction. If not, consider using an alternative payment method from our accepted list.

Verify Card Information

- Confirm your card number and expiration date are correct.

- Update card details by following this guide.

Supported Card Types We accept:

• American Express
• Diners
• Discover
• JCB
• Mastercard
• Visa

Card Activation

Ensure your card is activated, especially if it's newly issued.

Online and International Purchase Authorization

Verify with your bank that your card is approved for online and international transactions.

Currency Compatibility

Confirm your card can process transactions in USD, as all our plans are billed in this currency.

Billing Address Accuracy

Double-check that your country and ZIP code information is correct in your billing details.

If your payment is still failing, we suggest using a different payment method or reaching out to support@narrationbox.com.